Frequently Asked
Questions.
Everything you need to know about our web design, SEO, and strategic development. Real answers for your business growth.
Frequently Asked
Questions.
- Month-to-Month Plans: $0 upfront cost. We will set up your plan and start working right away on your regular monthly cycle.
- One-Off Projects: We require a 50% deposit to secure your spot and start building. Once the project is completely finished, the remaining 50% is paid before we hand the website over to you.
We accept normal credit cards (Visa and Mastercard) and bank transfers. If you are doing a larger project with us, we can split the payments into smaller, easy-to-manage steps.
We help businesses with everything online. This includes designing and building websites, setting up online shops, helping you get found on Google, running online ads, designing logos, and looking after your website hosting so you do not have to worry about the tech side.
Yes, we work with all kinds of businesses! Whether you run an online store, a local restaurant, a medical clinic, a trade, or a professional service, we can help you build something that works for you.
Our main office is based in Melbourne, Australia. However, our team works online, which allows us to support clients both locally and all around the world.
Once we agree on the plan and the first payment is sorted, we usually get to work within 1 to 2 business days. We will start with a friendly chat to understand exactly what you need.
Because every website we build is custom-made specifically for your business, we cannot offer refunds. However, we check in with you at every step of the project to make sure you love the work before we move forward.
If you need to cancel, any deposit you have paid is non-refundable because we have already set aside time and started working. You will only be billed for any extra work we completed up to the day you canceled.
While the majority of our collaboration is handled efficiently via phone and video calls, face-to-face meetings can be arranged under the following guidelines:
• Melbourne Clients: If you are local to Melbourne, we can easily coordinate an in-person meeting. We actually prefer this approach for initial planning and deep-dive strategy sessions.
• Interstate & Overseas Clients: We operate strictly remote to ensure maximum project focus and efficiency. In-person workshops are not available unless all travel, accommodation, and ticketing expenses are fully covered by the client.
Yes, absolutely. Once the final payment is made, the website belongs 100% to you. We only ask that we can show it off on our website as an example of our work.
To keep everything on track, we need things like text and photos from you. If there is a long delay, we might have to pause your project and fit you back into our schedule when you are ready.
We mostly build on WordPress (which is super easy for you to edit later) and Shopify (for online stores). If your website needs something highly specific, we can also build it completely from scratch.
Yes, absolutely. We make sure your website looks clean, reads perfectly, and works smoothly on iPhones, Androids, tablets, and computers.
Yes, we do. We offer monthly plans where we take care of security updates, backups, and small changes for you. It is like having your own tech team on hand so you do not have to stress over any technical details.
Yes, we can. We regularly connect websites to booking systems, payment setups, email newsletters, and customer management tools so your business runs automatically.
Yes, we set up every website with Google in mind. We build it to load quickly, read clearly, and structure the pages so search engines can easily index your business. This gives your site the best possible start.
Most clients give us their basic information and photos. However, if you are stuck or do not have time, we can write professional text for you and find high-quality, licensed photos to make your business look great.
A simple website usually takes 4 to 6 weeks. More complex websites or online shops typically take about 8 to 12 weeks. We will always give you a clear timeline before we start.
We set up secure SSL lock icons (which keep visitor information safe), put security walls in place, keep all software updated, and run daily backups. If anything ever goes wrong, we can restore your site in minutes.
Yes. Once the website is live, we will show you exactly how to change text, swap images, or add new articles. You do not need any coding or technical skills to make basic updates.
Yes, we can. We can give your old website a fresh, modern design while keeping your existing information and Google search positions safe.
SEO (Search Engine Optimisation) is just a fancy term for "helping people find you on Google". We do this by fixing any glitches on your site, writing helpful articles that answer your customers' questions, and making sure your local business shows up clearly on Google Maps.
Getting to the top of Google is a steady process. You will usually start seeing initial improvements in about 3 to 4 months, with much bigger results showing up around the 6 to 12-month mark.
Yes! We manage paid ad campaigns on Google, Facebook, and Instagram. We focus on putting your business directly in front of ready-to-buy customers so you get more phone calls and sales.
We send you a simple, easy-to-read report every month. It shows you exactly how many people visited your site and how many called or emailed you. We explain everything in plain English—no confusing tech jargon.
Yes, we can. We have friendly writers who can write helpful articles or blog posts for your website. This keeps your site active and makes it much easier for new customers to find you on search engines.
Yes, we do. We can handle everything from planning your posts and designing nice graphics to replying to comments and building an active community around your brand.
We usually start with a 3 to 6-month agreement. This is because digital marketing takes a few months to gather data and start showing steady results. After that, we move to a flexible month-to-month plan that you can stop at any time.
Google changes its rules all the time, which can occasionally cause search positions to shift. We monitor your site daily. If a drop happens, we spot it immediately, figure out why, and fix it to get you back on track.
