Terms Of
Service.
The governing guidelines and structural parameters of our professional digital partnerships. Transparent, logical, and designed for operational clarity.
Terms of
Service.
This Agreement governs the relationship between Odyssey Web Solutions ("The Agency") and the "Client". By initialising a deposit, accepting a proposal, or instructing commencement of work, You agree to be bound by these terms under the laws of Victoria, Australia.
2.1. Project Proposal: Specifics are detailed in your Statement of Work (SOW). The SOW takes precedence in cases of conflict.
2.2. Client Responsibilities: Timely provision of content and feedback is mandatory. Client-side delays may result in project suspension at Our discretion.
2.3. Revisions: Revisions outside the agreed SOW scope are subject to additional billing at Our standard hourly rates.
50% upfront deposit applies strictly to one-off projects (upfront payments). This is non-refundable and covers research and resource allocation. Monthly payment plans require $0 upfront cost.
10% per month applied to balances overdue beyond 14 days.
3.4. Suspension: Failure to settle invoices may result in the immediate removal of developed assets from hosting environments.
4.2. Transfer of IP: Upon full and final settlement, copyright for custom designs and developed code transfers to the Client. We retain rights to internal frameworks and pre-existing proprietary tools.
5.2. Limited Warranty: 30-day post-launch warranty to fix bugs directly caused by Our development. This excludes issues from third-party updates (WordPress/Plugins), server issues, or Client alterations.
5.4. Limitation: Aggregate liability is limited to the total fees paid by the Client under the specific SOW.
Without an active Maintenance Plan, The Agency is not responsible for asset security, backups, or updates post-deployment. Hosting remains the Client's responsibility unless specified in the SOW.
If the Client terminates without cause, any upfront deposit remains non-refundable. The Client is liable for all work completed up to the termination date at standard hourly rates.