1. General Company Information (The Basics)

This section provides the mandatory identifying details for Odyssey Web Solutions.

Detail	Information
Legal Entity Name	Odyssey Web Solutions
ACN/ABN (Australian Business Number)	ABN 85 389 464 213
Primary Contact Number	0438293006
Primary Contact Email	info@odysseywebsolutions.com.au
Governing Law	The laws of Victoria, Australia
Nature of Business	Web Design, Development, and Digital Marketing Services

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2. Terms of Service (ToS)

By engaging with Us, You agree to the full Terms of Service. A summary of key points is below, but the full document dictates the contractual relationship.

• Governing Document: The full Terms of Service document is the legally binding contract for all services rendered.

• Mandatory Deposit: All projects require a 50% non-refundable upfront deposit to commence work.

• Ownership: Intellectual Property (IP) for custom deliverables transfers to the Client upon full and final payment.

• Warranties: We offer a limited warranty on Our web development work for 30 days post-launch, covering Our errors only.

• Liability: Our liability is expressly limited as detailed in the full ToS document.

Link to Full Terms of Service Page Here

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3. Privacy Policy & Data Management

We are committed to the protection of Your data in line with the Australian Privacy Principles (APPs).

Policy Area	Our Practice	Contact Point
Data We Collect	Identity, contact, financial, and website usage data (via cookies/analytics).	Privacy Officer
Purpose	To deliver contracted services, communicate with clients, and for direct marketing (with opt-out).	Privacy Officer
Data Storage	We employ secure, restricted-access cloud storage systems.	Privacy Officer
Overseas Disclosure	Data may be stored with third-party providers (e.g., cloud hosting) in countries e.g., the United States, Singapore etc.	Privacy Officer
Access/Correction	Clients have the right to access and request correction of their personal data held by Us.	Privacy Officer
Privacy Officer	The designated contact for all privacy inquiries and complaints.	Click Here

Link to Full Privacy Policy Page Here

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4. Consumer Rights & Dispute Resolution

As an Australian business, We comply with the Australian Consumer Law (ACL).

• Guarantees: Our services come with guarantees that cannot be excluded under the ACL. For major failures, You are entitled to a replacement or refund. For minor failures, You are entitled to have the failure rectified within a reasonable time.

• Complaints Procedure: If you have a dispute regarding service delivery or contractual terms, please contact Us in writing first. We commit to acknowledging all formal complaints within 3 business days and aiming for a resolution within 7 business days.

• Dispute Contact: Click Here

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5. Copyright & Website Use

• Website Content: All content on the Odyssey Web Solutions website (text, logos, graphics, code) is the property of Odyssey Web Solutions unless otherwise stated, and is protected by Australian and international copyright laws.

• Unauthorised Use: Reproduction or use of any material on this site without prior written permission is prohibited.